CEO Page - P.J. LHUILLIER Foundation, INC.

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EQUALITY IN COMMUNICATION
The quality of discourse determines the health and success of an organization
by President and CEO Jean Henri Lhuillier
(as mentioned during the BOM and AOM Summits of the PJL Group of Companies)

Jean Henri Lhuillier

An organization is a complex network of conversations. And in today's modern and fast-paced world, we are afforded countless means by which to communicate. It could be through meetings - face-to-face or online. An e-mail to remote colleagues. An SMS message to people sitting just across the room. Feedback forms given to customers from time to time. The company newsletter circulated monthly or quarterly. And it could be through the informal yet timely and sometimes reliable source of information - the company grapevine.

But all these channels are just that - channels. The urgent question is: When do we know that real, genuine communication has taken place?

While communication may be considered a functional part of an organization, it needs to be considered, more importantly, in an interpersonal context. Communication is not just a meeting of people; it is a meeting of meanings between persons and groups, between management and the employees.

The analogy might seem uncommon, but effective organizational communications can be likened to a diamond that has been expertly crafted to have perfectly equal sides and angles. The operating word: equal.

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